Refund and Returns Policy

By the Sequora Research Team · Last updated: October 22, 2026

Sequora supplies sealed research materials for laboratory use only. Because research materials cannot be resold once they leave our facility, our returns policy is short. If anything here is unclear, email research@sequorapeptides.com before you order.

What can and cannot be returned

All sales are final. We do not accept returns or exchanges on any product, opened or unopened, including sealed vials. Once a research material has left our control we cannot verify how it was stored or handled, so returning it to stock would put the integrity of every batch at risk.

The exceptions are problems on our side or in transit: a package lost or damaged in transit, or an incorrect item. These are covered below.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us as soon as possible. For damage, include clear photos of the outer box, the packaging and the vials. We will open a claim with the carrier and review your case, and we will let you know the outcome by email. Shipping options and tracking are explained in our Shipping Policy.

Wrong item received

If we sent the wrong item, email us right away with your order number and clear photos of the item and its label. Once we verify the error, we send the correct item or refund you, at no cost to you.

How to request help

1. Email research@sequorapeptides.com or use our contact form.
2. Include your order number and a short description of the problem.
3. Attach photos for damaged or incorrect items, including the vial label and batch code.
4. We reply on business days and confirm the next steps by email.

Cancelling an order

You can cancel an order any time before it ships. Email us with your order number and we will cancel it and refund your payment. Orders that have already shipped cannot be cancelled.

We may also cancel an order ourselves under our Research Use Policy and section 3 of our Terms and Conditions, for example when an order or message indicates human or animal use. In that case, funds are returned minus any applicable transaction processing fees, as the Terms set out.

How refunds are paid

Approved refunds go back to the original payment method and are processed within 5–10 business days. You will get an email when the refund is issued. Your bank may take a few more days to show it.

For laboratory research use only. Not for human or veterinary use.